In simple terms, let’s say you want to build your own app wherein you would like any web service or database to talk to your app. It is then that you will need a set of APIs or keys that help to unlock the doors aka certain databases or services coming from a different source. These voice APIs then decide for you as to what an app can do and what it cannot.
Advantages of Live Voice Chat API Integration
1. Cost-Effectiveness
When Voice chat APIs and SDKs for iOS, Android is integrated into your app, the cost of both domestic and international calls gets reduced by up to 35%. This is because voice chat solutions, unlike any conventional phone call solution require no expensive equipment and requires less maintenance.
2. Call Recording and Tracking Services
The in-app voice chat solution helps you record your conversations so that you can review them later and make future marketing plans. Based on the information available, you can direct a call flow to the relevant sales agent. The recording services will ensure you don’t lose out on critical and essential information.
3. Audio Encryption Facility
The voice chat solutions are available with strict encryption protocols so that a customer’s security and privacy remain intact. The number masking option available with a voice chat API protects the confidentiality of any customer.
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