Online Presence/ User Availability: Instant messaging platforms often incorporate the presence indicator feature, allowing users to check the availability of their contacts in real-time. This feature shows whether a contact is online, away, busy, or offline, making it easier to decide when to initiate a conversation.
1. Push notifications: Real-time notifications are a great way to drive user attention.
2. Images and Emojis: Many instant messaging clients and customer messaging platforms allow users to enhance their messages by inserting images, emojis, stickers, and other multimedia elements.
3. File Transfer: Instant messaging applications enable users to send and receive files, such as documents, images, videos, and audio clips.
4. Switching to Other Communication Modes: Instant messaging comes with other communication modes, such as voice and video calls.
These features make messaging apps way more convenient and engaging. You can connect with your friends, family and co-workers in different ways besides just texting.
