observing and being aware of
The purpose of remote monitoring and management tools and PSA software
is to deliver real-time device monitoring. Rather than actively identifying a
defect or issue and attempting to pinpoint its location, RMM software can
automatically alert technicians when a problem arises. This enables quicker
replication and less impact on end users through remote support.
RMM software management dashboards offer a
single pane of glass view of the client portfolio of the service provider and
the infrastructure elements of the IT department.
This RMM central dashboard shows
information on the number of virtual machines and cloud services, as well as
open help desks and alert sheets for every customer and user.
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