The Microsoft 365 Phone System is a cloud-based phone system that is included in the Microsoft 365 suite of tools. It enables businesses to make and receive phone calls via their internet connection instead of relying on traditional landlines. This system can be used with a variety of devices, including laptops, desktop computers, tablets, and smartphones.
Some of the key features of the Microsoft 365 Phone System include:
- Voicemail, which enables users to access their voicemail messages from their email inbox.
- Call forwarding, which allows calls to be forwarded to another number or to voicemail.
- Call queues, which allow calls to be put in a queue and answered in the order they were received.
- Auto attendant, which greets callers with a recorded message and directs them to the appropriate department.
- Call analytics, which enables businesses to monitor call quality, duration, and other metrics to identify areas for improvement.
- Integration with Microsoft Teams, which allows users to make and receive calls directly from the Teams app.
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