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Why do customers prefer live chat customer services?
Several studies have revealed that customers feel the highest levels of satisfaction when they use live chat as opposed to email, social media or other forms of communication.
There are several reasons why they prefer Online Live Chat Customer Service:
Chatting is something consumers are used to and comfortable with. It is not something that is a force fit in their lifestyle.
They can multitask while carrying on a conversation with a customer service executive, while performing their routine tasks or chores. They don’t have to take time out from their busy lives to find a solution to their problem.
In the case of an online live chat, customers don’t have to wait to get a reply to their emails or texts. There is no delay and they receive an instant (or near immediate) response and resolve their problem.
It helps the customer save time and energy because they have someone helping them find a solution. This makes their life easier and brings down frustration levels considerably.
A happy customer is a repeat customer. What’s more, live chats can also lead to conversions. A professional answering their queries can turn a visitor into a customer.camround
Unlike calling a company to resolve an issue and paying the call charges, live chats are free.
Customer Support Services can solve more than one issue at a time over a live chat.
Customer service executives can also talk to each other and share insights and tips, increasing efficiency and ensuring quicker problem solving.
In case of an irate customer, a live chat defuses the situation quickly, before it is escalated to social media.
It is a cost-effective way to gather customer feedback and analyse their experience.
Recordings of conversations are an invaluable source of customer information – where they are based, what device they are on, how they react, what they appreciate and so on. This data can be used to formulate the best possible sales approach to target customers.
It can be leveraged as a marketing tool to roll out targeted promotions, offers and incentives to customers. When customers spend more time on a website talking to agents, chances are that they will make more purchases.
Outsourcing online live chat customer services to the experts is a simple, swift, cost-effective way to support customers, ensure high levels of satisfaction and build a strong relationship with them.
When decorating or redecorating your home, people consider the most important aspects to be the colours of the walls, the style of flooring and the furniture you wish to place in that room. For many, the decision for the type of light you wish to have in the room usually gets given little thought. However, the way in which you light your room can make a significant difference to the overall feel and atmosphere you create. Like paint colours, there are an endless number of designs, styles and fixtures to choose from including everything from spotlights to chandeliers.
To assist in the decision of which type of lighting will suit your room, there are three main points to consider.
What type of space are you lighting?
There is a huge difference in requirements of lighting for say a hallway compared to a bedroom or bathroom. In a hallway or landing, the lighting used is usually functional. When you use lights in a hallway it is because you need to see where you are going to open the front door or on a landing to ensure you don't fall down the stairs. Therefore these lights will need to be simple and give off the maximum amount of light possible. If you are lighting a bedroom, you may wish to make the lighting more creative or set a mood using a variety of lights and lamps. For example you may have one main light and a series of lamps to alter the light depending on the task in hand. You will need to consider the functions of the room you are lighting and this will help you decide the type of light.2017 f150 headlights
What do you want the lighting to achieve?
This is more of an emotional aspect of lighting. So you have considered the functional uses of the room, now you need to identify what you wish to achieve with the lighting. Some rooms may use a light fixture as a focal point. This is especially true of modern lighting fixtures such as a chrome chandelier or set of spotlights. These can be very decorative pieces and are there mainly to make a statement rather than simply light the room. You may want to set a mood with the light and therefore choose a variety of lights to vary the amount of light available. Lanterns and pendant lights can be used to add a finishing touch to your room as an extra to the furniture.
How will you control your lighting?
As important as every other aspect is how you wish to control the amount of light you let into your room. This is mainly a decision between dimmers or switches. If you have several lights within a room, you may want to separate them out onto different switches to allow you to choose the number of lights turning on at any time. Alternatively you can use a dimmer switch to allow you to vary the amount of light given off by the fittings you have chosen. This type of lighting is usually used for its mood enhancing abilities. If you require full light you adjust the switch to allow for this, whereas you also have the ability to dim down to a very subtly light to create an atmosphere. This is especially useful for decorative lights such as a chandelie