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When We talk to our customers, we often talk about the implementation of various ISO standards, and we often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common and, if you have implemented one of them, the other one will be much easier. But, when we start discussing details, it’s a different story.
It’s true that these two standards do have a lot of things in common but, more accurately: they complement each other. On the other hand, they also have differences, so you can’t copy/paste a complete implementation. Let’s examine that in more detail.
Let’s start with ISO/IEC 27001 Certification based on ISMS (Information Security Management System). Although it seems that ISO 27001 Certification is related to information only, the “story” is broader. Information could be a broad term, that encompasses information, place, and instrumentation wherever knowledge is control.
It conjointly includes devices and software systems for process, management, folks and also the organization concerned. Additionally, it includes communication channels, suppliers and procurement, development and legislation. As you'll be able to see, if we are saying that ISO 27001 Certification relates to the data, we actually didn’t say nearly enough.
ISO/IEC 22000 Certification for Foods Industries is similar SMS (Service Management System). It defines, implements, manages and improves IT service from its design through management and improvement after release in a live environment. That goes way beyond what the service does and encompasses how the service is built, how it is used, and how it handles issues that occur. It also includes how you set up your organization, your handling of third parties, reporting, and customer satisfaction/complaints/compliments, etc. Many of these elements can be found in ISO 27001, but they are seen from a different point of view.
ISO 20000 is process-based. Although ISO 27001 is not explicitly process-based, if you check Annex A (list of controls to manage risks), there are many controls for which you need to define a process. ISO 20000 processes tackle a similar topic as ISO 27001 controls.
Examples that your ISMS implementation might need inside the scope of its risk assessment:
Capacity – ISO 27001 Certification needs that capability to support needed system performance ought to be provided.
ISO 20000 Certification is additional careful in capability needs, planning, and observation.
Configuration – Both standards have strong requirements related to the assets needed to support IT services, i.e. information processing. ISO 20000 Certification goes deeper and sets more detailed requirements.
Incident – Information security incidents are just one category of incidents in ISO 20000. If you have implemented incident management in ISO 20000 Certification that will also be good enough for ISO 27001 Certification implementation.
Change – Both of the standards require change management to be implemented. ISO 20000 Certification views change management as control of many activities, from planning and designing the IT service, up to control once the service is in a live environment.
Supplier – Both standards see suppliers as one of the important elements of the management system. ISO 20000 Certification requires more details to be controlled with the supplier and their sub-suppliers.
So, those who claim that, if you have one of the standards in place, you already have a significant part of the other one are, essentially, right.
Seen from the ISO 20000 Certification point of view, the standard requires Information Security Management, IT Service Continuity and Availability processes to be implemented. Requirements for those two processes are very much in line with ISMS requirements defined by ISO 27001. So, if you have ISO 27001 Certification in place, it will be a great help for ISO 20000 Certification Service implementation. See the articles ITIL Incident Management and IT Service Continuity Management – waiting for the big one to learn more.
But, are there any differences between ISO 20000:2005 and ISO 20000:2013?
Although so far, a match between standards sounds perfect, it’s not that easy. ISO 20000:2005Certification and ISO 27001:2013 Certification have many common elements, but there are differences. ISO 20000 Certification is service-based. ISO 27001 Certification is risk management-based – it has risk management at its core. ISO 20000 Certification considers risks as one of the building elements of the IT service management i.e. adding more aspects on top of the service. (See also: The basic logic of ISO 27001:2013 How does information security work?)
ISO 20000 Certification goes deep into the daily operation of the IT organization. That means it coincides with some parts of the ISO 27001 Certification (like information classification, access control, continuity concept, etc.) but looks for a broader context. Further, in addition to the information security, ISO 20000 gives a 360-degree view on the service, including financial aspects, design, release, and deployment of the IT service, service level management, business relationships with customers, etc.
So, in ISO 20000 some common processes such as incident, change or capacity management, go into much more detail to manage IT services (taking into account customer requirements, all aspects of IT service delivery, characteristics of the services, roles, and responsibilities, customers, etc...
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ISO 22000 Certification is a standard under ISO which has particulars for the structure of food safety management in an association. This standard is frequently considered as one of the sorts of value the management system in an organization. ISO 22000 Certification for Foods Industries which is perceived all around the globe, covering the key elements to guarantee the food safety. The greater part of the food safety specialists allude ISO 22000 Certification as a crucial structure of any food business. The certification demonstrates that your association has a legitimate food safety management system. ISO 22000:2018 Certification incorporates the following:
•Interactive communication
•Food System management
•Stopping the food safety risk by HACCP (Hazard Analysis Critical Control Point)
•Continuous improvement of food safety management system
Who need ISO 22000 Certification?
For the most part the people who are either legitimately or in a roundabout way occupied with food and food supply business require ISO 22000 Certification. Aside from that, in the event that you have a café or you bargain in the business of packing and re-packing, at that point additionally you need the food safety management system. It is viably viewed as that ISO 22000 Certification is a blend of Hazard Analysis Critical Control Point (HACCP) and a piece of ISO 9001(which arrangements in the Quality Management System). Individuals who are in to the matter of assembling and transportation additionally need ISO 22000 Certification.
Why is ISO 22000 Certification important to your Company?
ISO 22000 Certification for Foods Industries Certification is recognized all through the worldwide food supply chain and certification is an approach to end up a provider of decision. ISO 22000 Certification Certification openly exhibits your pledge to food safety. It depends on best in class best practices and is intended to:
•Identify, manage and mitigate food safety related risks and issue.
•Make trust with stakeholders.
•Increase your Brand value in market.
ISO 22000 Certification Certification aligns with other ISO Certification management system standards, making it simple to coordinate your food security the executives with quality, ecological or health and safety the board.
ISO 22000 Certification aligns with other ISO Certification management system standards, making it simple to incorporate your sustenance wellbeing the board with quality, ecological or heath and security the board.
Benefits of ISO 22000 Certification
Food Safety Management System, for the most part known as ISO 22000:2018 Certification has various advantages including the consumer loyalty and believability of the association. FSMS or the Food Safety Management System was initially presented with the goal of exhibiting how well an association can recognize and control sanitation risks. Following are the significant advantages of ISO 22000 Certification.
Global Recognition
Since ISO 22000 Certification is a universally known and recognized standard, it opens the entryways to enable you to develop your business by the acquaintance of internationally perceived procedures with your association. The Certification awards you a global acknowledgment as well as makes you progressively consistent with the International food safety standards.
More Confidence among Stakeholders
ISO 22000 Certification is the standard certification which guarantees the nature of your food and food safety, alongside the acts of risk control which further outcomes in certainty among partners and providers in your association.
Credibility and Transparency
Validity is one of the business perspectives which isn't anything but difficult to discover in business managing the natural way of life nowadays.ISO 22000 Certification enables you to be progressively straightforward and in this way increasingly tenable to the clients and investors. This inevitably fortifies your business development.
Continual improvement of business
A nonstop improvement and refreshing of systems and practices let your association improve routinely. This procedure likewise helps an association by making the frameworks powerful. ISO 22000 Certification from the ISO 22000 Certification Body helps an association to accomplish constant improvement of food business.
Principals: ISO 22000 certification
1.Hazard Analysis: Biological, chemical & physical.
2.Identify CCP: Identify Critical Control Point of food Chain.
3.Controls: Establishment of critical control points and preventive measures thereon.
4.Monitoring of CCP.
5.Ascertain Corrective Actions.
6.Records Keeping.
7.Third Party Audit.
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Occupational Health & Safety Management System
Just as every company is different, so every ISO Occupational Health & Safety Management System (OHSMS) is different, even if it is implemented to meet the requirements of ISO 45001:2018. When you are using the requirements of the international standard to design the processes for your company, you will need to take into account the I Occupational Health & Safety (OH&S) environment from a ISO 45001 Certification Body that is already present. If mental health is a key OH&S concern for your company, then the OHSMS that you create needs to connect mental health and the ISO 45001 processes. So, where does this fit into the ISO 45001:2018 standard?
Mental health in ISO 45001:2018 Certification
While it is not specifically mentioned in the ISO 45001:2018 Certification standard, mental health initiatives can become an important part of the processes that you include in the OHSMS. Many of the requirements include areas where mental health can play a key part in implementation. Some of these clauses include:
Needs of workers and interested parties: One of the first things you need to do when implementing your OHSMS is to identify the needs of workers and other interested parties. This would be where you identify mental health as a key factor in the OH&S of the workforce then use this information in other processes of the OHSMS. If it is very important, then it should be incorporated into the OH&S policy that sets the overall goal of the OHSMS.
Hazard identification: If mental health is one of the key needs of workers, then you will want to include this in your assessment of the hazards presented by different processes and functions in the organization. If you have hazards that are increasing the risk of poor mental health, then you will want to put controls in place to address these hazards. For example, since workplace stress can be a cause of poor mental health, if you have a process that is extremely fast-paced and can cause stress in employees who need to ensure the job is done correctly, you may want to find a way to rotate employees through this job to mitigate the hazard
OH&S objectives and plans: One of the main ways that a company shows improvement within their ISO Occupational Health & Safety Management System is to pick some key areas where they want to improve performance within the company. Mental health could beone of these key performance indicators for which a company makes a plan to reach an improvement objective. This clause would further demand that you make a plan of action to
reach your mental health improvement goal, including timelines, resources, and how you willevaluate the results.
Eliminating hazards and OH&S risks: Where you have identified mental health hazards within your organization, you will want to put in some controls to eliminate the hazards or reduce its impact. For mental health hazards, you may need to consider administrative or engineering controls since you may not be able to fully eliminate the hazard. For instance, you may need to institute job rotation for employees so that a person does not end up in the same mentally stressful position. An example of this is nurses who rotate between patients because some patients can be more mentally taxing than others. For more on controlling hazards in the OHSMS. See the 5 Levels of hazard controls in ISO 45001.
5 levels of hazard controls in ISO 45001 and how they should be applied
Elimination – modify a design to eliminate the hazard; e.g., introduce mechanical lifting devices to eliminate the manual handling hazard;
Substitution – substitute a less hazardous material or reduce the system energy (e.g., lower the force, amperage, pressure, temperature, etc.);
Engineering controls – install ventilation systems, machine guarding, interlocks, sound enclosures, etc.;
Signage, warnings, and/or administrative controls – safety signs, hazardous area marking, photo-luminescent signs, markings for pedestrian walkways, warning sirens/lights, alarms, safety procedures, equipment inspections, access controls, safe systems of working, tagging, and work permits, etc.;
Personal protective equipment (PPE) – safety glasses, hearing protection, face shields, safety harnesses and lanyards, respirators, and gloves.
Management of change: This clause is different from those above. In general, during times of disruption, having a change management process that minimizes impact to the OH&S is good for employee mental health. Knowing what is happening in times of change is important for the mental health of many people, and therefore many of your employees can be positively affected if you manage change well.
One of the important reasons for implementing your OHSMS is to not only improve OH&S performance, but by doing so to help improve employee satisfaction. A focus on improving employee mental health can contribute to the improvement of employee satisfaction. In turn, this makes them more content and fulfilled with their workplace and job performance. Satisfied employees can be a great benefit for an organization by improving overall company performance.
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