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The RingCentral mobile experience has gotten even better!
This week, RingCentral released updates to both its iOS app and its Android app. Included in the new apps are features that make RingCentral Office more powerful and flexible for mobile users.
The brand-new features include:
Integration with file storage service Box
With Box integration, you can attach documents stored in Box to faxes created in RingCentral’s Android or iOS apps. Dropbox is also supported.
Intercom
Now, calls connected in the RingCentral app over VoIP (i.e, with a data connection) may be announced with RingCentral’s intercom feature. To learn more about Intercom, click here.
Intercom is disabled by default – you will have to log in to the RingCentral service site at https://apps.apple.com/us/app/fax-from-iphone-fax-app/id1563922708 and navigate to Settings > My Settings > Phones & Numbers > Intercom to turn it on. You will also have to “allow” other users within your organization to contact your extension via intercom.
Call Park
Introduced in RingCentral’s last major Office update, Call Park allows calls to be “parked” in the cloud and picked up by another extension. With the latest version of the RingCentral app, parked calls can be picked up by RingCentral app users connected via VoIP. Find more on Call Park right here.
Visit the App Store or the Play Store to make sure you’re using the newest RingCentral Fax app! And share with us how you plan to start using these exciting new features.
The New RingCentral Support Center: Smartphone Apps Overview
Are you familiar with RingCentral’s apps for iOS and Android? Both allow you to place and receive calls over VoIP (using a Wi-Fi or data connection), send faxes, schedule conferences and manage your RingCentral phone system on the go.
Downloading RingCentral’s mobile apps is easy – just navigate to the RingCentral website’s iOS and Android app pages. Alternatively, you can visit the App Store or Play Store (depending on which mobile operating system you’re using) and search “RingCentral”.
Have you already downloaded and installed the RingCentral app? You can find information about using and configuring it at the RingCentral Support Center’s smartphone apps page.
This page features a number of knowledge base articles on RingCentral’s iOS and Android apps. For example, one covers the download process. Another describes how to add personal contacts to your RingCentral account via the RingCentral app. (There are separate Android and iOS articles for the latter topic.)
The Support Center also includes helpful videos like this one:
If you need additional assistance, you can always open a support ticket at the Support Center. Just look for the “Contact Support” button and click “Open a Case”.
And for more in-depth coverage of the RingCentral apps’ latest features, check out this blog post from mid-June (when we last updated both our iOS and Android apps). The updates included a VoIP call quality indicator and a conference-creation feature (on select RingCentral plans).
Enjoy the RingCentral app experience!
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