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CX personas let you address customer issues before they grow, transforming concerns into satisfaction and boosting retention. By knowing their needs, you can proactively improve your offerings, staying a step ahead. CX personas serve as a valuable guide for business decisions, ensuring your strategies and initiatives are customer-centric and likely to yield positive results. From product development to marketing strategies, CX personas provide the insights needed to make decisions that align with your customers’ needs and preference... more