User blogs

Why do customers prefer live chat customer services?Several studies have revealed that customers feel the highest levels of satisfaction when they use live chat as opposed to email, social media or other forms of communication. There are several reasons why they prefer Online Live Chat Customer Service:Chatting is something consumers are used to and comfortable with. It is not something that is a force fit in their lifestyle. They can multitask while carrying on a conversation with a customer service executive, while performing the... more